1. Introduction

VeriDeal ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

2. Information We Collect

We may collect personal information from you in a variety of ways, including:

• Personal Data: Personally identifiable information, such as your name, email address, phone number, and demographic information, that you voluntarily give to us when you register with the Platform.
• Financial Data: Our third-party payment processors (e.g., Yoco) collect data related to your payment method. We do not store or have access to your full credit card number or other sensitive payment details on our servers. This is a crucial part of our commitment to PCI DSS compliance.
• Transaction Data: Information about the transactions you conduct on the Platform, including product details, prices, parties involved, and tracking numbers.
• Verification Data: To enhance security, we collect data for identity verification, which could include images for facial verification and your phone number for OTP verification. We also store media, such as pre-shipment videos of items, which you upload as part of the transaction process. This media is used for dispute resolution and to ensure transaction integrity.
• Derivative Data: Information our servers automatically collect when you access the Platform, such as your IP address, browser type, and pages you have viewed.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Platform to:

• Create and manage your account.
• Facilitate and process transactions and payments.
• Provide a secure transaction environment by enabling features like video verification of items.
• Resolve disputes and troubleshoot problems, using submitted evidence such as videos and messages.
• Communicate with you regarding your account or transactions.
• Analyze usage and trends to improve our Platform.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Comply with legal and regulatory requirements.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others. This includes sharing transaction evidence, like videos, during formal dispute resolution.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, courier services, and customer service.
• Other Users: To facilitate a transaction, we will share necessary information (such as your name, communication details, and shipping information) with the other party in the transaction. Uploaded evidence, like pre-shipment videos, will be accessible to the other party and our dispute resolution team.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Security of Your Information & PCI Compliance

We use administrative, technical, and physical security measures to help protect your personal information. To ensure the highest level of security for your payment information and to maintain PCI DSS compliance, we partner with industry-leading payment gateways like Yoco. When you enter your card details, you are doing so on a secure form provided directly by our payment partners. Your sensitive card data never passes through or is stored on VeriDeal's servers. This delegation of card data handling is a key part of our security strategy.

6. Use of AI and Automated Systems

Our Platform uses artificial intelligence (AI) for features like content moderation, description generation, and preliminary dispute analysis. While these tools are designed to improve safety and efficiency, they are not infallible. Human oversight is maintained for critical decisions, particularly in dispute resolution. Data processed by these AI systems is handled in accordance with this Privacy Policy.

7. Your Rights

You have the right to access, correct, or delete your personal information. You can review and change your information by logging into your account settings. If you wish to delete your account, please contact us. Please note that we may retain some information, such as transaction records and evidence, as required by law or for legitimate business purposes like dispute resolution.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: support@verideal.com.